Bad customer service

<p>I am discovery Insure client. On the 25 of June 2016 someone bumped into my car . And the person agreed the he has a comprehensive insurance with king price and the will repair my vehicle. But me being stupid I said I will claim from my insurance then my insurance will recover the cost from the other insurance biggest mistake of my life my car is not approved yet me insurance is actually dragging to fix my car. I forwarded the below email.</p> <p> The sad part is in was bumped the guy agreed to fixed my car my insurance is dragging the matter</p> <p>I'm now worried. I moved my life cover to them I have a medical aid withave them.</p> <p> </p> <p>Now my biggest fear is that one say when I'm dead my kids are gong to struggle claiming from discovery if they dragging on my accident claim</p> <p>Of R51 000</p> <p>I regret the day I decided to move all my staff with them </p> <p> </p> <p> </p> <p> </p> <div>Good day Simphiwe</div> <div> </div> <div>There is a saying that when you have an insurance, you are stress free. But with discovery I find it difficult cause I'm more stressed </div> <div> </div> <div>Point number </div> <div> </div> <div>1. I was bumped and now instead of my insurance to fight with the other insurance to fix my car they busy prolonging the repairs. When the person that bumped me agreed that her insurance will fix my car.</div> <div> </div> <div>2. I wonder if I had bumped another car what would happen if I struggle with you guys when I'm not even at fault. Or is it because person who bumped her is insurance is under you guys.</div> <div> </div> <div>3. This is the second week without a car and I have no courtesy car cause I thought I would not be necessary to have a car hire since I thought I was with the best insurance company.</div> <div> </div> <div>Was with fnb and when I was bumped my car was authorised the same day since I was not at fault.</div> <div> </div> <div>I regret taking this insurance</div> <div> </div> <div>My sister is getting married in kzn I don't have a vehicle since my family and I thought will travel with my car I'm so inconvenience by the people I trusted my vehicle insurance with</div> <div> </div> <div>No one is calling us back or updating us about the claid. </div> <div> </div> <div> </div> <div> </div> <div>Kind Regards </div> <div> </div> <div>Jane Dlangamandla</div> <p> </p> <div> </div>