EB
Elizabeth B
1 reviews | Active since May 2020
30 Jul 2024, 17:08
Bad communication
There is a lack of communication. I submitted a claim last week and nobody has bothered to pick up the phone to call us. They are quick to take money, but not quick to keep us informed.
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Elizabeth B's updateReviewer Update
02 Aug 2024, 16:18Discovery stop giving standard responses and get a manager to contact clients. You think a junior staff member calling and promising that someone will get back to us is going to make things better. It does not. Because after that call nobody calls again. As clients we are just left in the dark and you don't care as long as you get your money. I bet if we don't pay we will quickly get a call to ask where is your money. What will it take to get some customer service. You claim to be the best, then maybe it is time to put some action to that claim.
EB
Elizabeth B's update02 Aug 2024, 16:18
Reviewer Update
Discovery stop giving standard responses and get a manager to contact clients. You think a junior staff member calling and promising that someone will get back to us is going to make things better. It does not. Because after that call nobody calls again. As clients we are just left in the dark and you don't care as long as you get your money. I bet if we don't pay we will quickly get a call to ask where is your money. What will it take to get some customer service. You claim to be the best, then maybe it is time to put some action to that claim.