Bad Client Service - 4 months and not yet resolved

I have been trying to sort out my Young Adult benefit card since February 2015 and up to today I am still unable to use my benefit card.<br> I was not informed when the sale happened that I was supposed to receive a \benefit card"to use the money. I only came to know about this 7 months later when I received an sms stating I have been rewarded with an amount.I queried about the card in February and a new card was made for me which failed to be delivered to me.<br> I queried again and another card was made. I was told this card cannot be couriered even after they realized their \""valued client\"" still hasn't received the card.I finally received the card in MAY after numerous phones calls.<br> I sent in the Fica required documents and a \""transfer\"" was done so that the money will be paid to my new card that I received. <br> So thinking everything is in order now"