BAD CLIENT SERVICE

Dear Discovery Insure,<br> <br> Thank you for responding to my post on Hellopeter. Thank you Thabani for trying but unfortunately the claims department is still failing you. <br> <br> I am still without hot water, safe and secure electrical supply since the 6th of April 2016. There is still no decent feedback nor ongoing communications from the claims department. None of my household goods are yet replaced. Not to mention the *********** contractors appointed who tried to install the heat pump but damaged the new control cables and caused yet another weekend of discomfort. <br> <br> You Discovery Insure is by far the worse Insurance company!! It is my money I lending it to you every month to invest and grow to be able to cover claims lodged by myself. It is NOT your money!! <br> <br> Please settle my claim now!!!! Stop giving me the run around and live up to your marketing strategy. FYI, it is now also impossible to reach the claims handlers by phone. <br> <br> Please note that I am referring this matter now to the Short term Ombudsman since it seems that I as client is not important enough.<br> <br> Regards<br> <br> Ronnie<br> <br>