Bad client service

Horrible, rude consultant by the name of Tatum. Tatum has no regard whether you are a client or not, really bad customer service. I called (around 12h13) to follow up on a claim which is assigned to her colleague who was unavailable at that moment. She was extremely dismissive and did not care a bit even when I asked her why she was being rude. It seems like I annoyed her by asking why my claim was taking too long because I was of the assumption that this type of claim is a fast tracked claim, which means that they conclude it within 48 hours. She rudely advised that it is 48 working hours not two days as I had in mind - I doubt that can even be right, when we talk of hours, we talk of hours in a day and not working hours, unless discovery is unique in that regard. It is days whereby a specific mention is sometimes made if it is calendar days or working days. So disappointed with Discovery Insure, hope there's a recording of the call so that it can be played back to her and she can be given proper customer service training.