Bad Claims Service

I put in a windscreen claim with Discovery on Wednesday the 27/10/2021. I explained that I require a VW approved windscreen because on my warranty and maintenance plan. From the start of my claim I've had nothing but *********** ,unprofessional service. That has resulted in a delay in my claim being processed. It's day 3 and no indication on when my claim will be sorted.

I spoke to Martha Nyamazana, who is instructing me to do her job for her. This morning I spoke to Tshepo Ntombela, who made me hold for 30 mins until the call dropped, when I asked to speak to a Manager! He did not even come back to the call or keep me updated. How unprofessional !!!!!! For 30mins with no interaction. Where is the service excellence ?

Am driving around with a completely cracked windscreen in this rainy weather !!!!!