Bad claims on commercial policy ***

My business client is waiting for a small repair on his vehicle for 3 weeks now. As a business man they can't wait so long and will cancel cover with discovery after claim is paid.discovery does not care of the businesses of its brokers.Gugu has been great with feedback until now but cant tell me when my clients vehicle will be fixed.they are waiting for a second hand bumber.can you believe it?my business client has to drive the car like this until they find a second hand bumper