1 reviews | Active since Nov 2019
Bad Claims Experience- Discovery Insure
Terrible Claims Experience and Outcome received. Claim number : *** Accidental Claim Logged on the 22nd of April 2021. My Dining table is broken, the glass top is attached to the table and cannot be repaired imported and no more available, it has to be replaced. , I was then advised that the quote is too high and an average can be paid, then after that is was advised that a claim assessor would need to come, which happened and a report was sent, during the whole process, I advised and sent proof of my supplier that the prices would be increasing, I am now being advised that only the cost for the Dining table will be paid out, when i clearly advised that my CHAIRS WILL NOT MATCH THE NEW SET AND WILL BE TOTALLY ODD! the set goes together so how can the table only be replaced, these chairs are specifically made for the set, the height, look and design- so how can they only pay for the table replacement? one month to finalise a claim and I'm being told this? The excess was deducted immediately why didn't that take a month, the premiums go off monthly, and i am a supposed VIP client, so where is the service? - It is only fair that the chairs are also paid for, considering that i now have to pay the increased prices as well- I am an avid Discovery *****, so please sort this out and convert this complaint to a compliment, Thanks
Kindly provide feedback on this matter. Another day has gone by.
Thanks
Kindly provide feedback on this matter. Another day has gone by.
Thanks
