bad claim service no help at all

<p>I submitted a claim in November for the window and the windscreen and till this day I have not been assisted in connection with the claim I had to pay my own window because I could not drive around with an open window I have called and send emails to the agent that was allocated to my claim please see attached documents and correspondence made till this day</p> <p> </p> <p>I am very unhappy and very dissatisfied as I had to do the calling and follow ups to ShannonLeeG for 2 months now I was even given advise by another agent at claims because ShannonLeeG was not around at work. The agent advise me to just go to the dealership and pay for my window and I will be reimbursed and the windscreen will be done after. I did that because I could not wait for over 7 days for the window to be fixed hence I took the other agents advise.</p> <p>I sent all the documents invoices to ShannonLeeG and he acknowledged the receipts but till this day nothing is done . I drive around with a cracked windscreen even after I have submitted the claim if I’m issued with a ticket I will not pay for it and discovery insurance will be liable for the payment</p> <p> </p> <p>I’m so disappointed with the service I will not be calling as I waste my money that I don’t have I want a respond to this email or give me the correct email or person to solve this before I take you to the ombudsman because I also gave ShannonLeeG a reasonable time to respond to me with no pleasure and i also send an email to the discovery email address asking for assistance but they refered it back to the claims department and till this day i have not recieved any joy because no one contacted me to acknowledge the fact that they have recieved my complain and they are trying to work on it</p> <p> </p> <p>You can contact me on my number ********** 103 or ********** 827 or an email can be sent to ********** or ********** <p> </p>