1 reviews | Active since Jan 2013

26 Jun 2016, 22:02

Bad cervices

<p>Hi,</p> <p>Hope you are well.</p> <p>I am completely disappointed about discovery insure services.</p> <p>Every month they picking up near R2000 from my account on time and now when they must give me services I did not receive it.</p> <p>My case opened at 15/Jun/2016 but until today I did not receive feedback. I sent many emails, I did not receive feedback from their team and only said waiting.</p> <p>My car must be moved to Sandton SMD according to telephone discussion and authorised by discovery but moved my car to other place.</p> <p>2 times I went to discovery building for visit managers but their consultant/expert came and spoke with me and promised solved issues but is not solved.</p> <p>I want speak with their managers but is not happend.</p> <p>This services and method is not acceptable.</p> <p>Is it new the method of servicing?</p> <p>Best regards,<br />Shahram</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply27 Jun 2016, 09:25
Official

We apologise for the inconvenience and disappointment that you have experienced in dealing with us recently.

We have made contact with you today, however haven't been able to get a hold of you.

Please provide us with your claim details so that we may escalate this matter.

Regards,

Sakhe

Discovery Insure

Best regards,