Bad call centre response.

Item: Discovery Insure
Rating: 1
Author: Bradley H

Have tried to call a few times, waited forever and then get cut off. This is shocking service. Get more staff OR offer a call back system

Helpful (0)

Replies (2)

Discovery Insure's replyOfficial

25 May 2026, 11:57

Good day

Your feedback is noted. We apologise for the difficulty reaching us and understand your frustration. An agent will review this and contact you to assist further.

Regards
Discovery Insure

Discovery Insure's reply25 May 2026, 11:57

Official

Good day

Your feedback is noted. We apologise for the difficulty reaching us and understand your frustration. An agent will review this and contact you to assist further.

Regards
Discovery Insure

Discovery Insure's replyOfficial

25 May 2026, 14:01

Hi Bradley

Thank you for taking our call.

We apologize for the inconvenience you experienced when trying to reach us and appreciate your feedback regarding the delays and difficulty in getting through.

We’re glad we could finally assist with your query, and we will also pass on your appreciation to Alesha for the service she provided.

Regards
Discovery Insure

Discovery Insure's reply25 May 2026, 14:01

Official