BAD BAD Service

I lodged a building and household contents claim for a burst valve from our geyser on 2 July 2021. Discovery despatched plumbers about 14hours after I lodged the claim, bearing in mind that my house was flooded. This same plumbers then promised to be back to fix the geyser on 4 different occasions and didn’t pitch and on these days I had to take time off from work to be home. They didn’t call to apologise for not coming and discovery consultant didn’t do anything to resolve this. Almost a month later I still have a geyser which is not working. I then got my own quotes to have it repaired and discovery has eventually authorised payment. I have just had a call from a service provider assigned to fix resultant damage, but was not advised by discovery that they had assigned people to fix it. I do not want discovery’s unreliable service providers at my home because I have no faith in them. I have sent my own quotations through only to find out that discovery has already authorised this company and cannot cancel with them if they had purchased the material already. I have requested for my claims consultant Palesa to call me back on many occasions and she never does. I am beyond frustrated