Bad bad service

I have never experienced such incompetence from an insurance company, I sent my claim to them over a month Ago and spoken to a certain nonhlanhla sinthimule who was very rude to me but I sent my documents to her anyway she then went on leave without submitting my claim, I then spoke to vakesh who is the team leader and he said he would work on my claim, to my surprise he hasn't don't that, my car is stuck at the panel beater and they're charging me storage which Discovery doesn't cover. I am now told that I must wait 10 days to get my funds but in that 10 days they won't pay for the storage of my car ,I need help from someone above at Discovery I'm really tired of their bad service