1 reviews | Active since Apr 2012
Bad Bad Bad customer care!!!
Dear Discovery Insure - first off I would like to give you NO stars as opposed to the one above! Second you have declined three claims in a row from me. Does the colour of my skin have something to do with it because your claims consultants speak in a manner that leads to me to believe you think I am trying to de***** you. Had you opted to just fix the oven it would have cost R850 cause thats what I paid and you would not have lost a customer that was paying you R3009 a month. Most importantly it is impossible to determine wear and tear on an electrical appliance so your contracts are designed to protect you and not me the consumer. I will not recommend you to anyone at all and actually I will deter people from taking short term insurance with you. You have the most misleading of television adverti*****ts because you have the worst customer care i have ever encountered. By the way i have cancelled my insurance with you.
I did dispute the claim and I asked for a second assessor and no one - NOT ONE SINGLE IDIOT saw fit to call me back. You record calls for reason right? To protect your own self?? Well listen to the recordings. You sent an telecommunications guy to evaluate and assess an electrical appliance!!!!! He told me himself - where else would i get this information??? He said he doesnt know anything about electrical appliances. But i didnt leave discovery because you declined my claims. I left because of the ****ty attitude i got from Theo Mokhine when he called me to dispute my outrage on Twitter. you are supposed to act from a place of trust and you have proven to be not trustworthy at all. I will be writing to the ombusdman.
I did dispute the claim and I asked for a second assessor and no one - NOT ONE SINGLE IDIOT saw fit to call me back. You record calls for reason right? To protect your own self?? Well listen to the recordings. You sent an telecommunications guy to evaluate and assess an electrical appliance!!!!! He told me himself - where else would i get this information??? He said he doesnt know anything about electrical appliances. But i didnt leave discovery because you declined my claims. I left because of the ****ty attitude i got from Theo Mokhine when he called me to dispute my outrage on Twitter. you are supposed to act from a place of trust and you have proven to be not trustworthy at all. I will be writing to the ombusdman.