BAD BAD BAD CLAIMS SERVICE

WORSE SERVICE. I SUBMITTED A MERE CLAIM FOR GOODS DAMAGED DUE TO POWER OUTAGE AND THE LADY IN THE CLAIMS DEPARTMENT NOKUTHUKA RADEBE TREATED ME WITH SUSPICION AND WAS VERY UNHELPFUL.SHE SPOKE TO ME LIKE A SMALL BROKE BOY WHO WANTED TO MAKE A QUICK ******* BUCK. FROM THE BEGINING OF THE CALL SHE DOUBTED MY STORY.

TWO DAYS LATER AFTER SUBMITTING THE CLAIM SHE GOT BACK TO ME AND SAID MY CLAIM IS WITH THE ASSESOR SO I SHOULD SEND HER MY LIST. I SPEND ALMOST 2 HOURS GOING UP AND DOWNS AT THE LOCAL AUTHORITY WITH NO HELP. SHE DIDNT BELIEVE ANYTHING I SAID BECAUSE I HAD A PREVIOUS CLAIM BEFORE. I WORK IN THE INSURANCE INDUSTRY I KNOW THE CONSQUENCES OF LODGING *****ENT CLAIMS SO I WOULD NEVER RISK IT FOR A MERE FEW HUNDREDS.

THE DESKTOP ASSESOR( TOKO MORAKILE)WAS VERY EFFICIENT AND FOLLOWED UP EVERYTHING WITH ME. HE WAS VERY HELPFUL.DID HIS JOB AND GAVE ME GOOD SERVICE. THE CLAIM WAS EVENTUALLY PAID OUT THO IT TOOK 3 WEEKS. I DIDNT HAVE A PROBLEM WITH THE ASSESMENT BUT THE INITIAL LADY WAS HORRIBLE. AT NO STAGE DID SHE CALL ME.

I CANCELLED THE POLICY FOR BAD SERVICE AND I AM EVEN CONSIDERING BOTH MY MEDICAL AID APLLICATION AND CURRENT LIFE COVER POLICY.

VERY UNHAPPY, WA DELELA