BAD!!!

It has been 10 days since I’ve received any communication from Discovery regarding my claim. I find this level of service completely unacceptable let alone understandable, more so that I the client is the one that has to follow up and call every time I want to try and find out on what is going on. Keeping in mind the last update I received, I was the one that was on hold for over an hour just to get some sort of response! I was told last on April 26th that there would be an update on Tuesday the 30th of April. Guess what, still absolutely ZERO communication!

I lodged the claim on the 14th of April. It is now the 6th of May it has now been 22 days and I still have no idea on what is going on! This is completely unacceptable especially from a company of this magnitude! I mean. My bank account, my medical and insurance is with discovery and never did imagine I would be receiving such poor service from the company regarding this matter.

Again, I am extremely unhappy with how this is being handled and I would honestly have expected better service!