JJ
Juan J
1 reviews | Active since Dec 2015
23 Jul 2019, 09:54
Bad advise and cover from Discovery Insure
So my wife's phone was ****** over the weekend. I logged a claim with Discovery Insure only to be told bluntly by the agent that my policy does not cover portable possessions. When my policy was checked there is no, yes that is correct 0 portable possession cover on the policy. This was never told to me and if it was I would have not taken the policy or made sure portable possession cover was on the policy. Everything else from cars to building to home content is insured so why would I purposefully choose not to ensure my portable possessions (which is the highest risk items)???
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Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
23 Jul 2019, 15:28Good day Juan
Thank you for raising your concerns.
We are investigating your query and further communication will be given to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
We are investigating your query and further communication will be given to you directly.
Regards
Discovery Insure
Discovery Insure's reply23 Jul 2019, 15:28
Official
Good day Juan
Thank you for raising your concerns.
We are investigating your query and further communication will be given to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
We are investigating your query and further communication will be given to you directly.
Regards
Discovery Insure
JJ
Juan J's updateReviewer Update
26 Jul 2019, 09:51So I was contacted by Discovery on Tuesday regarding the issue and was promised that I will have feedback on the issue and their investigation by latest Thursday afternoon 3 PM. Until now I have not even received a mail, SMS or call confirming that the investigation is ongoing into what was sold to me in terms of portable possessions cover. Is this par for the course?
JJ
Juan J's update26 Jul 2019, 09:51
Reviewer Update
So I was contacted by Discovery on Tuesday regarding the issue and was promised that I will have feedback on the issue and their investigation by latest Thursday afternoon 3 PM. Until now I have not even received a mail, SMS or call confirming that the investigation is ongoing into what was sold to me in terms of portable possessions cover. Is this par for the course?
JJ
Juan J's updateReviewer Update
27 Jul 2019, 09:09So again I phoned discovery for an update. There is none and I am told there is a differnt process that I need to follow. This time the process wil take 30days. What happened to the 2 days for feedback? Is the discovery staff really that poorly trained? Do they even talk to eachother?
JJ
Juan J's update27 Jul 2019, 09:09
Reviewer Update
So again I phoned discovery for an update. There is none and I am told there is a differnt process that I need to follow. This time the process wil take 30days. What happened to the 2 days for feedback? Is the discovery staff really that poorly trained? Do they even talk to eachother?
JJ
Juan J's updateReviewer Update
05 Aug 2019, 10:32 Last week I was promised feedback the next day. It has been over a week. What is going on with this issue? At this stage it feels like time is being bought to come up with excuses.
JJ
Juan J's update05 Aug 2019, 10:32
Reviewer Update
Last week I was promised feedback the next day. It has been over a week. What is going on with this issue? At this stage it feels like time is being bought to come up with excuses.