Back and Forth asking for the same documents

3 years ago I was blacklisted by MISTAKE by my previous insurance, and only found out in July this year when I had a claim. After Santum confirmed that it was a MISTAKE on their side and revoked the blacklisting, my claim with Discovery was approved.

Unfortunately, Discovery had also blacklisted me based on the mistake that Santum made. Now I am sent from post to pillar by Discovery Risk Assessment Team asking for documents from Santum - which I have provided 3 times, but I am still being asked for the documents. This has been going on for 2 months now. It seems like the query is handled by AI - CHAT GPT and not human beings that can read and comprehend information sent to them.

I now can't collect my new car from the dealership because I can't get insurance for the car and my birthday is in 3 working days and I wanted my car before that.