Awful Services

I've been a discovery insure client for the past +6 years. In the early stages of they short term insurance offering, their services, offering and customer services was great. The value add benefits ,especially if you had other discovery products ,was great and it was worthwhile having various products (medical, investments, short term insurance, vitality etc.) across discovery !

The past year has been 'n horrible experience with discovery insurance to say the least. I upgraded my short term insurance from the essential plan to the classic plan ,paid the higher premium so that i don't have to pay any excesses on any claims. I moved from my apartment to a house (different locations - Greenstone to Pomona) ,locked up garage and access control estate with 24/7 security that patrols but they increased my vehicle premiums. Next i upgraded my vehicle to a bigger vehicle( which was the ONLY change requested) and then boom my parents vehicle (in george) premiums also changed, with other items on my policy schedule. Then requested to remove building cover ONLY as we changed to different insurance provider due to change in bond providers - vehicle premiums , house content and few other items on my schedule also changed. Worse part was they now added excesses to my policy without my consent. I worked through a broker (which is also useless),after numerous emails that spanned over weeks, i accepted a quote received by my broker and didnt notice the change in excesses app**** as im sure the broker did check that everything i requested was in order . Logged a windscreen replacement claim last week, to my surprise, i had to pay an excess. Again after numerous emails since last week, i lost that battle.

Im beyond disappointed with Discovery insure with the services received. In addition, i used to receive cash backs monthly varying between R500 to R700, lately its a R150 if im lucky! So the cash back offering is just a fluke to lure customers ,not worth it as they changed they reward model!

Im definitely looking for a new insurance provider in 2024!