AWFUL CLAIM SERVICE AND NO COMMUNICATION TO CLIENTS

Good Day

I am at my wits end with Discovery Insure and I need answers from someone. ANYONE.

I had a car accident on 24 February 2022. Claim logged 25 February 2022 Car was only booked in at CMC Auto TWO WEEKS LATER!! on 11 March I was notified that it could be fixed and would be ready by 15 March 2022 Discovery arranged a car with Avis for me that needed to be taken back by 1 April 2022 To this day, not a single person has phoned me to update me On Tuesday, 29 March 2022 I called CMC Auto and they notified me that it had been written off, and that they had let Discovery know I took the rental to Avis on 1 April 2022 I went on holiday from 1 April-8 April and when I got back on 8 April 2022, I called Discovery and they informed me NetAssess still had not changed their statement to "written off" It is over a MONTH LATER, I have paid an entire new installment on a car that is not in my possession and for service I have not received. I need this resolved THIS WEEK I also expect my installment of R1184, paid on the 25 March 2022, to be refunded Trust the above is enough information to resolve this as soon as possible.

Kind Regards Tyffany Dyason