VR
Vanessa R

1 reviews | Active since Dec 2010

13 Sept 2017, 07:18

Awesome service from Mpho Masilo DQ Tracker call center agent!

I was unsure whether I had a DQ tracker on my policy which I have had for a year. I called the call center to check and got through to Mpho Masilo. She was absolutely fantastic, explained to me that I do and the benefits and features of the DQ tracker, all I need to do is activate it. I was concerned that as it was not activated my policy would be void should I ever claim but she reassured me it was not.Calling any call center can be like having a tooth pulled but Mpho was pleasant, friendly, extremely patient , articulate and well spoken. Thank you Mpho for all your assistance, keep up the excellent work! Discovery you need more agents like Mpho!!!!!

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Sept 2017, 14:39
Official

We really appreciate you taking the time to let us know you are happy with our service.

Mpho will be delighted to receive your compliment.

Regards,

Discovery Insure