AWESOME SERVICE FROM ASSESSOR

Over the Easter holiday period our home was broken into and so much stuff was ******. I called Discovery to advise them of what had happened and asked what I needed to do - There was a bunch of stuff that the Call Centre staff failed to mention to me for example: repairs to locks / doors could have been done immediately, security could have been provided etc. Further to this there was a computer that could have been fast tracked which became a bit of an issue but all was sorted out in the end. I would like to compliment Shane Rademeyer - the Assessor appointed to our case - he was by far the most professional and caring person that I have dealt with at Discovery since the beginning of this claim process. He answered my calls / returned calls immediately and responded to and kept in touch on Whats App (even over a weekend), emails were answered without delay - This was so important and reassuring to me - as everything that I had been through was very new to me and quite daunting. Shane is an absolute star and a valuable asset to Discovery - Your call centre staff could learn a thing or two from him! Thank you so much Shane - you are the BOMB!