1 reviews | Active since Sept 2020
Awaiting claim confirmation for 8months. Disgusting Customer Service!
I have a claim still open from September 2020.
Following a home burglary, I began the claims process with Discovery. The process started off well, with constant communication and updates on the claim. However as we neared December, things began to fall apart. After I queried a discrepancy on the approved claim amount, the customer service went down the drain. I made this query in December 2020 with my claims consultant at the time, Darren Okkers. Towrads the end of January 2021 I was still waiting on feedback on this query after weekly follow up calls and emails, to which I had no response from Darren. His manager Jathin Mathura jumped in for a week indicating that Darren was leave and the issue would be handled by him. No action on his part. I was left in the dark yet again. We are in February now and I have been appointed a new claims consultant, Silindile. I had to explain the entire incident and query with her as she was clueless to the claim, not to mention that I had to resubmit all supporting documents because it was somehow not on the system, 5 months following the claim! The same story went on for another month. No response from Discovery. I would call, only to be redirected to the switch board as my consultant was unavailable. emails after emails, and no communication from anyone. Now we are in April, 7 months later- I get through to a consultant. She informs me that Darren no longer works for Discovery, and I have been appointed a new claims consultant, Thamsanqan. Since when? This is the 4th person who has handled my case, and I am still waiting to hear from this person. I've tried calling, I have sent emails. No response.. I'm done with Discovery. They have wasted my time and efforts.
5 months down the line and I am in the same position I was when I wrote the first review.
I have been swapped between consultants, every time having to repeat my story. Every time I get a new and different response.
In July I made a request to the team leader, Kagiso Shabangu. I was told she would be in touch with with 48hrs. Nothing!
After calling week after week, I was informed that my request was approved and I will be notified and made to sign some paperwork. And that it would be resolved within 2 weeks. Nothing!
I continued to call weekly. Still no one was updating me nor was anyone responding to my emails. All I wanted was an update or email confirmation.
Its October, I have received nothing! No email, no update, no news.
I have been waiting for Kagiso to call me for over 2 months. And I finally get an email from her:
2 sentences!
shocking grammar!
I’m addressed as “Sir” (I’m a woman)!
And to summarize the content….”my request is no longer Discovery’s problem”
5 months down the line and I am in the same position I was when I wrote the first review.
I have been swapped between consultants, every time having to repeat my story. Every time I get a new and different response.
In July I made a request to the team leader, Kagiso Shabangu. I was told she would be in touch with with 48hrs. Nothing!
After calling week after week, I was informed that my request was approved and I will be notified and made to sign some paperwork. And that it would be resolved within 2 weeks. Nothing!
I continued to call weekly. Still no one was updating me nor was anyone responding to my emails. All I wanted was an update or email confirmation.
Its October, I have received nothing! No email, no update, no news.
I have been waiting for Kagiso to call me for over 2 months. And I finally get an email from her:
2 sentences!
shocking grammar!
I’m addressed as “Sir” (I’m a woman)!
And to summarize the content….”my request is no longer Discovery’s problem”