Await feedback after ridiculous premium hike

I phoned Discovery on Thursday, 30 April. I spoke to an agent named Mpho. The reason for my call was to query my dramatic premium increase. I joined Disc last year June and never had a claim except for 1 minor hail damage claim, which was a few months after joining. I just don't understand why my premium would go up by R300. I also got a notification that Discovery did a credit check a month before the anniversary email was sent to me? Having an excellent credit status doesn't make it right for the company to increase my premium by so much. <br> <br> Mpho told me that she would phone me back either Monday (4th of May) or the Tuesday, as she had to speak to the specialists to see if they could decrease my premium. I still haven't received an email nor phone call as this was the agreed form of communication to revert to my query. I need to know what the outcome is so that I can decide whether I will stay with Discovery Insure or get another insurer.<br> <br> Please advise? I am really disappointed.<br>