Avoid Discovery Insure

Resubmitting a review as their feelings got hurt last time with the FACTUAL and TRUTHFUL statements I made, I have receipts and evidence to back up all statements. Before I proceed - all consumers should know that you have a right to take the approved claim amount and have it paid directly to you in order to use a service provider of your choice. You DO NOT have to use Discovery Insure sub-par providers such as Renew It Rivonia. 1 Oct - My vehicle was smashed in to by a 3rd part uninsured driver. Claim Submitted 4 Oct - Claim approved. 8 Oct - Renew It finally contact me to book car in. 18 Oct - Car dropped off at Renew It Rivonia 1 Nov - first complaint sent to Discovery Insure - no response 18 Nov - second complaint sent to Discovery insure. 20 Nov - Car due to be collected, advised not ready. 21 Nov - collect car - still has visible damages so I reject the job and instruct them to complete it. Additional parts need to be ordered. 26 Nov - STILL waiting for parts but car is drivable so I collect it with the promise the work will be completed on Friday 29 November (I won't hold my breath)

SIX WEEKS without a car. Discovery Insure does nothing to follow up and prompt the service provider.

DO NO RECOMMEND