Avoid Discovery Household Insurance

I was a victim of a smash and grab. I had 2 jackets laying at the back of my car that were ******. I contacted discovery about the smashed window glass (no problem). However, when I contacted them regarding the jackets they asked that I send pictures of me wearing the jackets to prove that they were mine. After having to go through my photo album, luckily I did find a picture! I sent it to them, including the quote on the jacket that they also requested. I also provided them with the case number from the police. But this was not enough, they wanted me to return to the police station and take pictures of the actual police report. To make matters worse, they told me that I should have “specifically” mentioned jackets as part of my household goods. Such absolute nonsense. I don’t understand why they can’t simply call the police to verify that the case was opened. Instead, they keep finding an excuse or requesting something else to verify the ownership of my property. Had I known that claiming for any household goods with Discovery would be this painful, I would never have used them as my insurer. To this day I’m still waiting on their reply regarding my claim. I’ve wasted money with this insurer.