LJ
Leander J
1 reviews | Active since Jan 2013
22 Nov 2021, 11:25
Avis problem
I put in a claim that was quickly approved, asked for the AVIS car because I only have 1 car that is know booked in and I do not have the holding deposit because previously discovery sorted that out for me and know the just say or you have the holding deposit or they can give me the R1500 to use but I have no second car to use it on or any other way of transport and they are not willing to try and accommodate me in any other way. I have been put on hold for 30min and still waiting
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Replies (2)
Discovery Insure's replyOfficial
22 Nov 2021, 12:30Good day Leander J
Thank you for raising your concerns.
We refer you to the terms of our contract of which the policy is centered.
Our plan guide refers :
7.3 | Benefits included (Comprehensive option only) Your plan also includes the following valuable benefits for your convenience: 7.3.1 | Car hire: Classic Plan
Alternatively
7.3.2 | Car hire: Uber benefit.
You may choose to exchange your car hire as shown in section 7.3.1 for R1 500 towards your Uber services.
We note that the deposit is refundable from Avis and forms part of a contractual agreement separate to DI as Avis is a partner that assists in offering the benefit.
We are unable to offer a different outcome.
Regards
Discovery Insure
Thank you for raising your concerns.
We refer you to the terms of our contract of which the policy is centered.
Our plan guide refers :
7.3 | Benefits included (Comprehensive option only) Your plan also includes the following valuable benefits for your convenience: 7.3.1 | Car hire: Classic Plan
- We will only be responsible for the costs of the hired car where we have approved your claim.
- You will be subject to the terms and conditions of the specific rental or hire agreement signed at the time of taking the hired car, including other costs such as but not limited to fuel, toll fees, traffic fines and any excess.
Alternatively
7.3.2 | Car hire: Uber benefit.
You may choose to exchange your car hire as shown in section 7.3.1 for R1 500 towards your Uber services.
We note that the deposit is refundable from Avis and forms part of a contractual agreement separate to DI as Avis is a partner that assists in offering the benefit.
We are unable to offer a different outcome.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply22 Nov 2021, 12:30
Official
Good day Leander J
Thank you for raising your concerns.
We refer you to the terms of our contract of which the policy is centered.
Our plan guide refers :
7.3 | Benefits included (Comprehensive option only) Your plan also includes the following valuable benefits for your convenience: 7.3.1 | Car hire: Classic Plan
Alternatively
7.3.2 | Car hire: Uber benefit.
You may choose to exchange your car hire as shown in section 7.3.1 for R1 500 towards your Uber services.
We note that the deposit is refundable from Avis and forms part of a contractual agreement separate to DI as Avis is a partner that assists in offering the benefit.
We are unable to offer a different outcome.
Regards
Discovery Insure
Thank you for raising your concerns.
We refer you to the terms of our contract of which the policy is centered.
Our plan guide refers :
7.3 | Benefits included (Comprehensive option only) Your plan also includes the following valuable benefits for your convenience: 7.3.1 | Car hire: Classic Plan
- We will only be responsible for the costs of the hired car where we have approved your claim.
- You will be subject to the terms and conditions of the specific rental or hire agreement signed at the time of taking the hired car, including other costs such as but not limited to fuel, toll fees, traffic fines and any excess.
Alternatively
7.3.2 | Car hire: Uber benefit.
You may choose to exchange your car hire as shown in section 7.3.1 for R1 500 towards your Uber services.
We note that the deposit is refundable from Avis and forms part of a contractual agreement separate to DI as Avis is a partner that assists in offering the benefit.
We are unable to offer a different outcome.
Regards
Discovery Insure
Best regards,
LJ
Leander J's updateReviewer Update
22 Nov 2021, 12:40Hi
I did not know that I was responsible for holding deposit and I can't use the Uber option as I have a 4year old that is required by law to be seated in a baby/toddler and you expect me to pit in and take out the seat everywhere we go and where do I put that seat if we are at a mall?
Please advise
I did not know that I was responsible for holding deposit and I can't use the Uber option as I have a 4year old that is required by law to be seated in a baby/toddler and you expect me to pit in and take out the seat everywhere we go and where do I put that seat if we are at a mall?
Please advise
LJ
Leander J's update22 Nov 2021, 12:40
Reviewer Update
Hi
I did not know that I was responsible for holding deposit and I can't use the Uber option as I have a 4year old that is required by law to be seated in a baby/toddler and you expect me to pit in and take out the seat everywhere we go and where do I put that seat if we are at a mall?
Please advise
I did not know that I was responsible for holding deposit and I can't use the Uber option as I have a 4year old that is required by law to be seated in a baby/toddler and you expect me to pit in and take out the seat everywhere we go and where do I put that seat if we are at a mall?
Please advise