Attempt to Refuse to Log a Covered Problem

I called Discovery on the 26th of June 2024 at 11:50 to report a problem with the jets in my baths covered under my home insurance. The agent said that the claim could not be logged and that they were having IT problems. He undertook to call me back. I asked for a reference for the call. The agent said that a call reference could not be given. I asked him to e-mail for confirmation that the call occurred. Agents: Thabile Dlepu (***) 11:52 e-mail received. I’ve received no call back and have since called in 6 times following up. 2 recorded times 10:20 and 12:15 on 27 June-24. Each time undertaking to call me back and refusing to provide any reference for the call.