Atrocious service received - Left feeling disappointed and highly frustrated!!!

My accident ensued on the 14 December 2017 - Claim ********** attended to by Moipone Hlongwane.

From inception I notified Discovery that I was not comfortable taking my vehicle to RENEW-IT, as they were renowned for their poor quality and bad service. Despite my concerns and reluctance to send my vehicle to the above mentioned, I was forced to do so. After 2 and a half months and 4 quality checks (completed by RENEW-IT and discovery Assessor - Jaylene), my car was removed from RENEW-IT even though the work was still incomplete as I refused to waste any further time. Bearing in mind that the incomplete work was not even accident related, but rather issues caused whilst on their premises.

After numerous complaints and follow up's - with the team lead (Porch Sithole) and claims manager (Lauren Griffiths), I received 1 phone call from Porch, where I was promised that this matter and my concerns will be discussed internally, so as to me meet me halfway with the substantial losses suffered as a result of the use of the preferred service provider-RENEWIT - my frustrations heighten due to the fact that - * I have heard nothing from Discovery referring to my last mail correspondence and phone call – service rendered is quite appalling and communication is non-existent. * I received a trade-in value from Mazda of R355K, which is R65K less than the YTD trade value, as per M&M. Upon inspection, they immediately detected that the car was worked on and they were unhappy about the alignment and the paint work in areas were questionable – this is my opinion should not be considered as consequential loss, but instead a result of poor workmanship, as per my fear, from the onset – as a result I am now left considerably out of pocket and no one is taking responsibility. I don't want to threaten taking my business elsewhere, however clients should be treated fairly and concerns should not be taken lightly without rendering the service and the quality as advertised and promised.

I do anticipate feedback from a senior manager, who has the authority to finally give me a clear and concise way forward, instead of this dragging on any further.