sS
seth S

1 reviews | Active since Jan 2017

21 Nov 2019, 18:56

Atrocious Service

My vehicle was ****** on the 25th September 2019 @ 03h00 in the morning. If I hadn't received a call from my neighbour asking if I was home I would never had known my vehicle was gone until I woke up to go to work in the morning. Upon receiving the call I informed Discovery Insure that my vehicle was ******. The vehicle was then recovered by Discovery Insure at 04h30. Upon recovery of my Vehicle at the scene my vehicle was driven to the pound. The process then started of getting the car assessed by Discovery Insure. The car was assessed and the go ahead was given to fix the vehicle on the 9th October 2019. Auto Executive Corporation then found additional damage on the vehicle and submitted this to Discovery Insure on the 15th of October 2019. This was then approved. On the 25th October 2019 I then received another email stating they have found additional damage on the vehicle and it brings it close to its write off value. This was then approved by Discovery Insure and my vehicle could finally start getting repaired. I then received a mail stating I should receive my vehicle on Friday the 15th November 2019. When the 15th November 2019 came my vehicle was nowhere near completion. On the 19th November 2019 I received another email stating there is additional damage found taking it beyond its write of value. To now I still don't have my vehicle. The worst service I have ever received. My claims consultant has changed from one lady to another then when you ask them to call you back you don't receive a call back. Absolutely ********** customer service.

0
Replies (3)
Discovery Insure
Discovery Insure's reply22 Nov 2019, 09:29
Official
Good day Seth 

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

The matter is being handled with hast by the relevant management team. 

More information will be provided to you.

Regards
Discovery Insure


sS
seth S's update25 Nov 2019, 15:48
Reviewer Update
Still yet to receive any additional feedback from Discovery Insure. Would be nice if they actually stuck to their word of getting back to there clients, however it seems like its a common thread throughout the organisation not getting back to their clients
sS
seth S's update18 Dec 2019, 11:56
Reviewer Update
Automated responses with no one getting back to you. The worst insurance company ever