JE
Juanita E
1 reviews | Active since May 2021
10 May 2021, 10:10
Atrocious claim experience
Absolutely at the end of my tether with yhe horrible claim experience I am encountering. What should have been a one week simple repair to my vehicle is now 8 weeks and counting. Discovery Insure has made very feeble and limites attempts to follow up with the dealer. I have followed up on my own with all the middle men and parts suppliers. My mails and complaints remain unaddressed. I will be changing service providers as soon as this claim is completed.
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Juanita E's updateReviewer Update
13 May 2021, 13:57Very poor response Discovery Insure. I am not satisfied with the fact that my mails were repeatedly ignored. I received no personal continuous feedback or proper response to my concerns. I had to follow up with the suppliers of parta ad the middle men myself. If I did not do that, the parts would still not be in the country. Damage parts were sent twice. Go read my mails. Mails return from your website unanswered. You did very little to follow up or expedite, except for sending a couple of mails to the dealer. You never reaponded to my requests for proof of the so called additional damage.
JE
Juanita E's update13 May 2021, 13:57
Reviewer Update
Very poor response Discovery Insure. I am not satisfied with the fact that my mails were repeatedly ignored. I received no personal continuous feedback or proper response to my concerns. I had to follow up with the suppliers of parta ad the middle men myself. If I did not do that, the parts would still not be in the country. Damage parts were sent twice. Go read my mails. Mails return from your website unanswered. You did very little to follow up or expedite, except for sending a couple of mails to the dealer. You never reaponded to my requests for proof of the so called additional damage.