Assistance during a crisis i.e. no cellphone

I submitted a claim for a cellphone that had been water damaged on Tuesday, 21st July. The phone was picked up from my work on Wednesday, 22nd July. On Thursday morning, 23rd July, Kele called me to say the phone was irreparable and would be replaced with a brand new phone of the same make and model. Later during the day Desire from Cellucity called asking what my address was as to where the new phone must be delivered. The phone is being delivered on Friday, 24th July. Turnaround time 3 and a half days, what more could one ask for great service. I have had to use Discovery Insure a number of times and they have never let me down. I forgot to mention that I was given a replacement phone to help me out during a very frustrating period.