Assessor not knowledgeable

Item: Discovery Insure
Rating: 1
Author: Jaco H

I submitted a claim for my fridge. All went good no issues. But when the assessor came, he moved the fridge to get to the back. he took out his tester and tested for power witch he said it is fine. then he puts his hand on the fridge compressor and looked up to me and said The insurance will not cover this it is the compressor that seesed. He said then to me he can fix it for R2600-R2800. I said i will wait for feedback from Discovery Insure. Disappointed he looked dow took his stuff and left. 25min later the fridge started working intermittently. (Still a problem) And clearly the assessor does not know what he is doing. And yesterday I got a mail from Discovery Insure that I need to sign a letter that I want withdraw the CLAIM. witch is not the case.

Helpful (0)

Replies (5)

Discovery Insure's replyOfficial

31 Aug 2023, 16:21

Good day Jaco H

Thank you for making us aware of this revelation.

We have since appointed an alternative SP.

"We have appointed Silvex for a 2nd opinion. Contact will be made with client for assessment arragnements in due course"

The above is a response following your complaint as the matter has been escalated.

Regards
Discovery Insure

Best regards,

Discovery Insure's reply31 Aug 2023, 16:21

Official

Best regards,

Jaco H's updateReviewer Update

01 Sept 2023, 06:01

I can not see your REPLY!

Jaco H's update01 Sept 2023, 06:01

Reviewer Update

I can not see your REPLY!

Jaco H's updateReviewer Update

01 Sept 2023, 06:04

And I had to be put on hold when I phoned about the same thing, (dropped the call after 22min)
pathetic!!

Jaco H's update01 Sept 2023, 06:04

Reviewer Update

And I had to be put on hold when I phoned about the same thing, (dropped the call after 22min)
pathetic!!

Jaco H's updateReviewer Update

05 Sept 2023, 10:11

So when is the Service Provider going to phone me back? They Called me on Friday to setup an appointment for Monday at 3pm as I already had an appointment then I asked if we can have it at a different time or date. They said we will call you back shortly (4 day's later) So what am I supposed to do with my medication that is in the Fridge? (Me and my Daughter's glucose sets and Insulin) Pathetic!!!!!!!!!!!!!!

Jaco H's update05 Sept 2023, 10:11

Reviewer Update

Jaco H's updateReviewer Update

06 Sept 2023, 14:16

What BS is this, Got hold of the SP and they said the claim has been cancelled? ***?

Jaco H's update06 Sept 2023, 14:16

Reviewer Update

What BS is this, Got hold of the SP and they said the claim has been cancelled? ***?