As per Peter Drucker "Culture eats strategy for breakfast"

DISCOVERY AS A COMPANY: WHAT MAKES A GOOD COMPANY A GREAT COMPANY? There is just one answer. PEOPLE!!!!!! It starts from the top leaders down to the lowest level of employee. A vision, mission strategy and al the other intellectual descriptions is what you will read about in litruture. The fact is that all this is important, but what the most important one is a company culture created by PEOPLE living these values. So what are the values of Discovery? As per their website www.discovery.co.za/corporate/our-business Our Values Great people Liberating the best in people Intellectual leadership Drive, tenacity and urgency Innovation and optimism Business astuteness and prudence Customer, customer, customer Integrity, honesty and fairness Force for good

The first three values are all about PEOPLE and LEADERSHIP Service with excellence, this is what I experienced when I called to change my policy plan. That is living up to the values of Discovery insure. Well done Yaya Lupondo, you are for sure an ambassador for Discovery and Discovery can be proud of having you as one of their employees. A STAR PERFORMER INDEED!!!!!