AS LONG AS IT IS NOT FOR THE BENEFIT OF DISCOVERY INSURE, YOU CAN FORGET ABOUT GETTING HELP FROM THEM!!

AS LONG AS DISCOVERY INSURE IS NOT MAKING MONEY OUT OF YOU, YOU WILL NOT GET ANY HELP FROM THEM!!! Discovery Insure is refusing to help me as their Client get my Excess Claims from two separate other parties who caused damages on my vehicle. 1. In the first claim, I discovered very late that Discovery Insure went ahead and processed my claim WITHOUT the JMPD Accident Report, despite the fact that I, the client of Discovery Insure am the one who called the JMPD officials to the accident scene. In all the years I have been a Discovery Insure client, one of the main requirements when I report the accident they ask is that I either submit an accident report number or report if I have it or tell them where I opened it so they can obtain the report. Discovery Insure was informed where they would get the report at a cost of R300 because it was already sent to JMPD Head Office. It is clear they were not prepared to pay this amount instead went ahead and processed the claim without proper and all detailed information especially a crucial report taken by officials who came to the accident scene!!! This claim is over 3 months old! when I requested a copy of the JMPD Accident report and questioned why they would process the claim without the JMPD report, I was formally told by the insurance Legal department staff (Ms Esther Letlape and Mr Innocent Jali) that they do not have the report and it was not necessary for the insurance to obtain this report in order to process my claim! What does this tell you about Discovery Insure? Well, I’ll leave it to you to draw your own conclusions! 2. In the second claim. The other party admitted to causing the accident, gave me all their details including insurance details and the police Accident Report which I provided to Discovery Insure. Discovery Insure is sitting with all these information. It’s over two months the car was repaired even through the car was not repaired properly and I have registered this complaint with Discovery Insure. I wrote emails to Discovery Insure about my Excess Claim and the unsatisfactory repairs but my emails were just ignored. To date I received no refund or reply. Once again, if it is not to Discovery Insure’s benefit (i.e getting premiums, ratings), you can never get their help. Once again, I ask the question: What does this tell you about Discovery Insure?