Artocious Example of Customer Service

Never ever have I EVER in my life experienced appalling customer service and apathy like I have from Discovery Insure. Whilst Insurance institutions are notorious for bad customer service, Discovery Insure has stooped to a whole new low. It almost seems like you don't care about people yet you invest in an entire call center to harass people to join Discovery as it is so called one of the best. Well this is an absolute Lie !!!!!<br> I place my claim nearly a month now as my family was hijacked I am allocated the worst kind of consultant Eugenia no empathy no up follow up ,oh my word Discovery Insure employees are so conscious of escalating their phone bills as they never ever return your call ,and their Manager Simone Rowland is just as bad she lies she will call and never do I'm giving options BY team Leaders Simon who clearly does not read my policy and offers me deal he never should have and NOW these Horrible Employee want to apologies for their mistake and expect me to accept their mistake and disregard their offer for a replacement.<br> No sense of customer service Simone Rowland is extremely unprofessional . Truly pathetic excuse for management and staff at Discovery Insure<br>