Arrogant customer Service Agents

On the 28th November I put through a claim to Discovery insure. I only received feedback from them on the 2nd of November via e-mail from a gentlemen call Godwin, he advised me that I have to call my previous insurer as they were unable verify if I had insurance previously when I took up the contract with Discovery. I asked as to why this issue was coming up now when I am claiming and why did they not request for this information in the beginning. he stated that because Discovery trusted that is why they did not feel the need to do verification. This response did not make any sense to me and was very suspicious. I advised he that they can call my ex brokers and request for the infor. on the 9th November I received an e-mail from Boitshepo requesting for a insurance history, I responded to her advising that call Galileo risk insurers and request for the, till today I have not received feedback from her. Today I sent another e-mail and copied Funeka the manager still no response. I also spoke to Godwins Supervisors hoping that I would get answers as to why this information is only being requested for now instead of the beginning and why do I have to the run around. This was first time I have to deal with a discovery agents and I must say your agents are arrogant and not helpful at all, they argumentative and this is the worst service I have received from any service provider. everything about the way they have handled my claim is very suspicious and no one can give me answers . as a customer I don't think I would want to have any future dealings with discovery insure.