Appeal for assistance.

Good day. This is a desperate plea for help. On Saturday evening, the 30th of April 2022, someone drove into the back of our car. The towing company phoned our insurance company, discovery insure, that gave the go ahead for the car to be towed as my wife, who was the driver, was advised that under no circumstances should she drive the car. She was advised that it is the procedure of the insurance company, Discovery, that the car must be towed to where the insurance company will uplift the car for an assessment before it can be driven. My wife did follow up on Tuesday, the 3rd of May 2022, and was told that it will take 2 - 3 days for the assessment to be done. Today, the 5th of May 2022, she gets told that the process of uplifting the car has not even started. This happened in Johannesburg and we are from Polokwane where I was supposed to report for work today. We now only have 2 working days to sort this out and from the look of things, we will not succeed speaking to the call centre agents and their supervisors as our calls keep getting cut. This is a desperate appeal for assistance as we need to get back to work in Polokwane.