Appauling Service

I am really disappointed with the service providers that Discovery uses. We had an emergency this evening and Discovery was supposed to send an electrician to our home but that assigned electrician never bothered to come or call to let us know that he will not be coming. First we had to wait for an hour, then another 45mins, then another 20 mins then another 30mins but no electrician showed up. Discovery the advised us to look for an electrician ourselves then they would reimburse us. I was really baffled about this because I was still trying to digest the trauma of our emergency and now I have to run around looking for an electrician. I am really disappointed with Discovery, how can they partner with such unprofessional and dishonest people. This is the second time this has happende.