MB
Mahomed B

1 reviews | Active since Aug 2015

21 Nov 2017, 12:51

Appauling customer service before I even got signed up

I was called by Discovery Insure who tried to sell me household and vehicle insurance. The lady was polite and courteous, and after she took down most of my details, she handed me over to an executive consultant who displayed such arrogance on this call, that I was completely disgusted. To think that was actually almost convinced and at the brink of agreeing to take up the offer, when this person got irritated by me having to ask questions as well as my feedback to him with regards to the current state of my insurance affairs and the excellent manner in which my was assisted previously by my broker. No thanks Discovery Insure, if this is the level of service I receive prior to sign up, one can only imagine what could occur should I (God forbid) be required to make a claim. Keep your insurance and I'll keep mine!

0
Replies (8)
Discovery Insure
Discovery Insure's reply21 Nov 2017, 14:49
Official

Good day Imraan

Kindly note that we have attempted to contact you telephonically as we require additional information from you.

Regards

Preveshen
Discovery Insure

MB
Mahomed B's update21 Nov 2017, 16:18
Reviewer Update
Hi, could not take your call, was in a meeting, please try now, tx
Discovery Insure
Discovery Insure's reply22 Nov 2017, 10:09
Official

Hi Imraan

Thank you for taking my call.

As discussed, we are currently investigating your concerns. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Discovery Insure
Discovery Insure's reply22 Nov 2017, 10:10
Official

Hi Imraan

Thank you for taking my call.

As discussed, we are currently investigating your concerns. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Discovery Insure
Discovery Insure's reply22 Nov 2017, 10:11
Official

Hi Imraan

Thank you for taking my call.

As discussed, we are currently investigating your concerns. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Discovery Insure
Discovery Insure's reply22 Nov 2017, 10:12
Official

Hi Imraan

Thank you for taking my call.

As discussed, we are currently investigating your concerns. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

MB
Mahomed B's update30 Nov 2017, 07:47
Reviewer Update
Hi Preveshen I would have expected to have heard from you by now. Thanks Imraan
Discovery Insure
Discovery Insure's reply30 Nov 2017, 10:35
Official

Hi Imraan

Thank you for taking my call.

As discussed, We are still busy with the investigation of your complaint.

Regards

Preveshen
Discovery Insure