Appallled at Discovery's pathetic service.

This is the most pathetic, unprofessional business I have ever come across. So 6 weeks after lodging our claim, we get the run around from various so-called consultants, which clearly do not have a cooking clue what they are talking about and we are left with unanswered questions. Signing up was a breeze, but just log a claim(with the famous words...for security reasons this conversation is recorded). Just to find out that another company "Blue Mercury Financial Services are also involved and that we were actually signed up through Blue Mercury Financial Service at Discover. (Makes no sense to me) Well, now that we requested the recording it is taking forever and we are told that we are lying what was mentioned to us and what was not. I'm fed-up with this pathetic service and will surely be cancelling our insurance when this matter is resolved.