Appalling services from Discovery claims.

We called on Discovery on Wednesday evening to lodge a claim for our geyser as it burst, the assessor cam through at 7:30 yesterday morning to assess the damage, advised that it will need to be replaced, water gets switched off with no warning, call the assessor back to turn my water back on as we still have to bath, cook,etc, last call I had with an agent from Discovery was 9:07 where the consultant said they are just waiting on the report from the assessor but she has spoken to him over the phone. it is Friday 11:02 have not received any further update regarding my claim at all. Called at 9:54 to be transferred and then my call cut, called back 9:57 just to be told that the claims department is not available to take calls as they are on training but a email will be sent to the available people to call me back. And still no call from anyone, no update on anything at all. Discovery's service has gone down the drain.