Appalling service with burst geyser claim

Appalling service.

I submitted claim on 14 Jun for burst geyser. For several days it was not dealt with. I enquired again. Agent, Dustin Afrika was assigned to the claim. He did not provide any information as to why the claim was not dealt with. I explained via email that I could not take calls, only emails and data calls as I was in different time zone. He made no effort to provide any information as to what the issue was with the claim. I also emailed .. *** but to no avail.

To top this, Dustin Africa simply decided to close the claim without giving any reasons or communications.

This is hardly what is expected from the top insurer in South Africa.

I have joined them for better service. But clearly that is not what is happening. This is my first ever claim but it is a bad experience.

Now all the communications have ceased from Discovery.

Query ***

*** Policy no.: ***