Appalling service from Discovery Insure

I recently logged a claim (17/03/2023) for lightning damage to my vehicle. Discovery insure sent out a tow truck and my vehicle was towed to a panel shop as per instructions from discovery. To date, i have not been given a report on the extent of the damage and the timeframe for repairs. I have called, emailed, chat boxed and have been given little to no information. My calls were put on hold until i eventually ran out of airtime. I was informed yesterday that my car will be lifted to the VW dealer yesterday but when i checked this morning, the panel shop reports having received no instruction from discovery so can i even trust the agent assigned to my claim? I emailed her to follow up and i am still awaiting feedback. Storage charges are obviously piling up which will ultimately affect my premium in the new year. I will not be recommending this insurer to any of my family or friends. Their premiums are exorbitant even with a huge excess but their service is pathetic. Based on this incident, I would give the service provider a zero rating if the option were offered.