Appalling service from Discovery

I have a Discovery Insure policy in place on which I have a claim in progress being handled by Vulindlela Ntsele. I'm very unhappy with the way my claim is being handled. I already tried escalating the matter within the Discovery Insure channels and I got what looked like an automated response saying someone Senior would contact me within 24 hours. The period has passed and nothing concrete has been communicated to me

My issue is as below:

I had a hijacking incident in December 2019 and in addition to some damage to the vehicle, the vehicle keys were ****** by the hijacker(s). Discovery allocated the repairing of the vehicle to a company called Eljoney which I believe is either *********** or not really interested in completing the repairs to my vehicle with the requisite urgency, despite me repeatedly emphasizing this point to them and to Discovery. They received the vehicle In December and to date (2020/02/20), no work has commenced on the vehicle and there is no outlook as to when they will start work. They keep coming up with stories. This is completely unacceptable to me because as it stands, I am in desperate need of a vehicle, and I have to make my own means because Discovery is not interested in extending vehicle hire on my policy while a service provider of Discovery are dragging their feet.

To compound my frustration, I'm the one who is constantly calling to request feedback or the latest information from both Eljoney and Discovery. This is very disheartening and disappointing. I expect better service for the hard earned money I pay to Discovery.

I have medical aid, home contents and multiple vehicles insured with discovery. I'm considering moving everything from discovery considering how they treat their clients