Appalling service: Discovery Insure

i am a discovery insure member and i reversed into anothers car. They have been appalling to say the very least. They were slow to check the car, they were poor with their communication if at all. .None of use ever knew what was happening, and finally the last straw is that they have left this payment a week later than they should have so the poor person is still without car because he cant pay to get his car back until discovery insure pays him. There is no sense of urgency AND this is not the service i have come to expect from discovery.

I am embarrassed that i have put the poor gentleman through all of this. Discovery Insure have a very long way to go.

Im sure you too will be disappointed in there overall service and performance. I never claimed so was unaffected by this but i feel his pain, it has truly been unbearable..

This is the second claim and both have been appallingly serviced..

Best Regards Lance Moor