Appalling service

Upon the inception of my insurance I was not furnished the copy of the agreement policy as stated by the consultant. Moreover the detail required was missing yet I was assured it would be in the paperwork which was never sent. To make matters worse the wrong cover was given. I called the call centre where all calls are recorded and. We advise something would be done and escalated two weeks down the line nothing it’s even worse either claim was closed yet documentation was sent. I called again and notes were left apparently my response was in Sam the beauty of this is you cannot make this up as calls are recorded. I was informed they cannot assist neither can the team lead yet the mistake as a Discovery Insure one I was told to lodge a dispute really very very disappointed this is a **** that’s all I can say and please train your staff this is appalling to say the least very very inconceivable gosh