Appalling service by the claims administrator

I lodged a claim on the 13th July 2020 for a geyser and it still has not been sorted out.

I have been made a hundred empty promises by the claims administrator (Jade Monareng) in charge of my claim! I have also spent so much on airtime to follow up on my claim and to this day it still has not been resolved!!

To be quite honest, I'm appalled by the level of service given to me by Discovery Insure. It's really not fair on me and my family!!!