SM
Sandile M
1 reviews | Active since Jun 2012
19 Jan 2021, 19:31
Appalling service
I would like to complain about Lindiwe Maruma who is my claim administrator who has been non-responsive to email and phone queries where her number is always engaged.She does acknowledge of any documentation that she requested.I am very appalled with level of service I have received from the the inception of claim until she has been terrible in communicating anything to me as the client.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
20 Jan 2021, 08:26Hi Sandile,
Thank you for letting us know about your recent claims experience.
We apologize if our service did not meet your expectation, and appreciate you taking time to share your concerns.
Please provide us with your claim number in order for us to assist.
Regards
Insure Complaints.
Thank you for letting us know about your recent claims experience.
We apologize if our service did not meet your expectation, and appreciate you taking time to share your concerns.
Please provide us with your claim number in order for us to assist.
Regards
Insure Complaints.
Discovery Insure's reply20 Jan 2021, 08:26
Official
Hi Sandile,
Thank you for letting us know about your recent claims experience.
We apologize if our service did not meet your expectation, and appreciate you taking time to share your concerns.
Please provide us with your claim number in order for us to assist.
Regards
Insure Complaints.
Thank you for letting us know about your recent claims experience.
We apologize if our service did not meet your expectation, and appreciate you taking time to share your concerns.
Please provide us with your claim number in order for us to assist.
Regards
Insure Complaints.
SM
Sandile M's updateReviewer Update
20 Jan 2021, 14:44I was assisted today by the Lindiwe and she made sure that my additional claims were logged as wasn’t the case before.Thank you for resolving my query.
SM
Sandile M's update20 Jan 2021, 14:44
Reviewer Update
I was assisted today by the Lindiwe and she made sure that my additional claims were logged as wasn’t the case before.Thank you for resolving my query.