Appalling Service

I have been with Discovery for little under 4 years and have multiple products with Discovery. We have never had a claim but we recently had an incident with one of our insured vehicles and I have never been as appalled by terrible service delivery as I have been with Discovery. And this is the first time dealing with your call center.We understand that this took place just before the long weekend but when we call your call center the agents drop the call or mute the call so that we have no choice but to end the call and call back again. This is unacceptable!!! We have busy lives and do not have time to go through all the steps to speak to an agent just for them to cut the call. If it is an accidental disconnection of the line why do they not call back that is not fair towards a client.? We are incredibly concerned because if this is the way Discovery treats loyal policy holders what will the outcome of the repairs be and how long will that take if you cannot even get assistance from your claims advisos? I request a call at 16:00 or after this afternoon. I also require an email address of someone who will be willing to assist us going forward. I see that you state that your client-centric approach lies at the heart of the way you do business and is the common thread running through all your products. I can argue that you are not living up to that promise.